Customer Service Testing Agent JOB ID- 4633
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JOB TITLE: Customer Service Agent - TestingLOCATION: Bluewater Shopping CentreSALARY: £12.00 per hourSHIFT PATTERN: 4 days on 2 days off (starting time 05:30 AM, latest time 21:30)REPORTING TO: Duty ManagerOVERVIEW OF JOB DESCRIPTIONAs a Customer Service Agent - Testing, you will be an integral part of the Test Centre Team, contributing toits success. Reporting to the Duty Manger on site, you will work alongside other colleagues and otherpartners to deliver brilliant customer care to test members of the public. This will include administrativefunctions to ensure all tests are conducted with complete accuracy. Full training will be provided, and fullPersonal Protective Equipment will be supplied in line with NHS Standards. Responsible for trafficmanagement at the test site, ensuring cars are guided to the correct area in a safe manner.Main Duties & Responsibilities:• Meet and greet customers arriving at the drive through swab station• Support the wider team by labelling up sample kits with unique barcodes which are printed whenQR codes are scanned and ensure the correct sample kit is with the right customer• Assist in the safe movement of samples, specific to your working site• Direct cars as appropriate to your working site• Delivers brilliant care at test centres, responding quickly to all customer needs while reassuringindividuals throughout the testing process and putting them at easeOUR VALUES AND BEHAVIOURSRespect - This means respecting each other, great communication, valuing contributions, respectingdifferences and supporting one another.Collaboration - This is all about teamwork and remembering that we are all working towards thesame goal. It’s also about how we work with our clients and their other suppliers. We are one team!Integrity - This is about being honest, reliable and trustworthy and always delivering on promises.Innovation - This is about striving to always improve, working smarter, coming up with new ideasand having the confidence to share them. At the same time it’s about embracing change.Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations tobuild value and give us and our clients a real competitive advantage.Trust - This is all about being consistent, organised and reliable. It’s also about doing what you sayyou are going to do and not promising what you can’t deliver.REC001 General Job Description V0 Page 2 of 2• Confidently performs the throat and nasal swab testing procedure in line with current clinicalstandards, while adhering to hygiene, Personal Protective Equipment (PPE) and NHS standards.• Understands testing targets and goals for the test centre.• Efficiently delivers the daily tasks and testing plan, including packing up samples, stockmanagement, completing testing administration and procedures in line with expectations• Follows the high presentation standards and understands their legal obligations for the site tooperate safely• Complies with all safety rules and procedures to ensure their own safety and that of colleagues andcustomers at all timesPerson Specification:Essential• Ability to communicate with empathy and confidence with individuals• A supportive approach to others, and an ability to relate well to colleagues and passengers• Capacity for hard work / standing on feet and high expectations of self and passengers• Strong communication and organisational skills• Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Support, $45/hr, Night Job, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Weekend, Remote, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $50/hr, Evening, Remote, College Student Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, $42/hr, Remote, Evening, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Customer Support, $42/hr, Night Job, No Experience Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Live Chat, $45/hr, College Student, No Experience Phone Job, $50/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree In addition, applicants must consider the following: Willingness to work outside (weatherprotection will be provided)Desirable• Be able to provide us with the risk status of family members in the same household.HEALTH & SAFETY RESPONSIBILITIES• Follow Group and company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result infailure of service delivery or risk to health and safety or the environment;• Use all work equipment and personal PPE properly and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incidentreporting system;NOTEThis job description Is intended to give the post holder an appreciation of the role envisaged for thisposition and the range of duties undertaken. Specific tasks and objectives will be agreed with the postholder throughout the period of employment. The job description may be varied from time to time by theCompany to reflect 0063hanges in the post holder’s role and/or the needs of the business.Please note that ABM are an equal opportunities employer, we do not discriminate and welcome allresponses.