Client Account Manager - Ecommerce - Remote JOB ID- 4662
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Client Account Manager (E-Commerce Agency)
Put simply – you thrive in client relationships and love turning data into compelling insights. You excel in presenting reports, handling client calls, and guiding brands through their growth journey with clarity and confidence. Your ability to build trust, manage expectations, and communicate performance updates makes you a key player in our team.
As a Client Account Manager, you’ll be the face of AKM for our clients, ensuring they are informed, engaged, and confident in our strategies. You’ll lead weekly and monthly reporting calls, deliver performance insights, and handle tough questions from eCommerce brand owners with ease.
What We Look For
You’re a Natural Communicator:
Exceptional people skills & likeable on camera
Ability to simplify complex media buying & eCommerce concepts
Skilled in handling objections & tough client questions
You’re Detail-Oriented & Strategic:
Own the client relationship & ensure smooth communication
Prepare and present weekly & monthly performance reports
Work closely with media buyers to translate data into actionable insights
You’re Sales-Minded & Solution-Driven:
Identify opportunities for client growth
Proactively handle client concerns & objections
Sales experience is a plus—you know how to position AKM as a long-term growth partner
What Success Looks Like
Experience:
2+ years in client-facing roles (marketing, paid media, or eCommerce agency preferred)
Proven track record in presenting reports & managing client relationships
Skills:
100% fluent English (spoken & written)
Comfortable leading video calls & explaining data in an engaging way
Strong grasp of Meta & Google Ads (to answer client questions confidently)
Highly organized with strong attention to detail & follow-ups
Leadership & Growth:
Able to manage multiple client accounts to ensure satisfaction & retention
Work closely with internal teams to align client goals with execution
Take ownership of client experience & performance tracking
Compensation & Benefits
$35,000 - $50,000/year + performance-based bonuses (based on experience)
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Flexible time off – as long as your team can cover the workload, we’re all good
Remote work flexibility
Annual team retreats & professional development opportunities
Hiring Process
Interview process includes assessments & a live client roleplay session
We require references from previous employers or clients
🚀 Join AKM Media and be the trusted advisor for top eCommerce brands worldwide!