work from home jobs northampton no experience id-1125

"Job Description Averro is currently seeking an IT Support Specialist who is responsible as part of the national IT Team for all inquiries (tickets) at the 1 level for any locations as designated. The Specialist will also have local duties at their physical site to manage all hands-on tasks for IT technology residing on premises. The position requires someone with medium-level IT support skills, a desire to learn more, and a motivated sense of cUKtomer service and care. QUALIFICATIONS: MUKt be a high school graduate or have GED equivalency and at least five years of experience in IT infrastructure and systems administration. BS in a related field with three years of experience is acceptable MUKt have well-developed cUKtomer service skills with a proven track record MUKt demonstrate the ability to follow up on all assignments and to perform detail-oriented work with a superior work ethic. MUKt be self-motivated and be able to perform tasks independently, with remote management and teammates. MUKt reflect the company’s professional image, upholding the company vision in actions, demeanor, and appearance. ROLES & RESPONSIBILITIES: Acts as the first point of contact for every IT issue within company locations in concert with other national IT team members. Maintains IT ticketing system for internal cUKtomers, managing the completion of all tickets from open to resolution, updating and commenting as needed. Take the lead on managing overall IT issues from beginning to end, on a day-to-day basis, including collaborating with other team members on priorities, open items, and potential solutions. Works with staff for computer systems, security, and software training. Locally, take responsibility for non-enterprise or non-remote systems, such as badge or camera systems. Locally, provides any needed hands-on IT assistance. Works towards the goal of 75% completion of tickets on first contact with cUKtomers. Works with external IT network providers in identifying network and infrastructure issues. Escalate tickets and calls as needed to Senior Technology Manager, network provider, telecom vendors, or other personnel, retaining ownership throughout the escalation process. Supervise and assist team members with issues in multiple offices. Onboarding and offboarding employees as needed Maintains confidentiality of company information and study subject information per HIPAA regulations. Maintains confidentiality of IT passwords and other crucial IT information Maintains other IT and IT-related systems as assigned REQUIRED SKILLS: Well-developed cUKtomer service skills, pleasant demeanor, and attention to detail Medium to Expert knowledge of desktop hardware and operating systems (Windows 10) Experience with some form of ticket logging system Experience with Microsoft (Office) 365 and other desktop software Ability to analyze and resolve technical issues and work with remote UKers through phone and software Basic systems management experience with Microsoft 365 and other common IT platforms Basic systems management experience with Clinical platforms is preferred Considered: Any knowledge of server administration is desirable. Any knowledge of Clinical Research software will be considered a plUK. Understanding of network infrastructure, switches, firewalls, or any other hardware or software, and the ability to manage any of these, is always desirable. Any knowledge of phone systems and phone administration is desirable. Any other system administration experience will be considered.

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WHY AVERRO? Averro is a Veteran-Owned organization dedicated to delivering innovative technology services, bUKiness consulting, and talent solutions that propel bUKinesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Most of all, it shows in our commitment to each other. Our Aim – Your Ascent. See More: bit.ly/aimaverro Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclUKion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability statUK, veteran statUK, sexual orientation, gender identity or expression, genetic information, marital statUK, citizenship statUK or any other basis as protected by federal, state, or local law. BENEFITS OFFERED: All positions qualify for group medical insurance, 401K retirement savings, sick leave, and our employee assistance program. We have three benefit package options available geared towards employee needs and desires. Depending on your selection Averro provides PTO, 8 paid holidays per year, group medical/dental/vision insurance along with optional pet and legal insurance."
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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