MHLS Associate [S] (L3) job id- 3522

Description

 

This role is on a Fixed Term Contract with Amazon for 12 Months

 

About Amazon India Development Centers

 

Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

 

About The Team

 

HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities.

 

We are looking for a dynamic, organized self-starter to join our MHLS Core team located in Bangalore. The MHLS Core Senior associate in Bangalore will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

 

Key job responsibilities

 

Responsibilities

 

The MHLS Core team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Core Professionals your responsibilities will be:

 

Handle inbound and outbound calls from Amazon employees regarding their HR queries

Receive queries via phone or chat and log contacts into the shared service case management system.

Responsible to work on Ticketing to resolve the queries received from the employee

Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.

Adhere to defined processes and ensure delivery in accordance with set quality standards

Thorough knowledge of policies & processes for multiple Customers group

Ensure the Service level are achieved at all times for HRS processes

Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on suitable resolutions

Integrity and discretion in dealing with sensitive information and ensure data privacy at all times

Take ownership for query resolution and individual metrics

 

Basic Qualifications

 

A bachelor's degree

Minimum of 1-10 years of experience in international voice process

Willingness to handle calls

Willingness to work in call center / contact center / Help desk environment

Willingness to work in 24*7 support process including night shifts

Strong attention to detail and good interpersonal skills

Strong decision making and problem solving skills

Ability to multi-task and agility to change in fast-paced dynamic environment

Proficient with MS Excel, Word, email writing

Application of Phone and email etiquettes in customer interactions

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Preferred Qualifications

 

Handling HR help desk is desirable

Experience in HR/HR shared services

Experience in PeoplePortal

 

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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