Support Specialist job id-3428

About Horizons

At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

 

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

 

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.

 

Position Overview:

 

A Support Specialist at Horizons fulfills a crucial service and support role, utilizing our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Horizons' valued clients.

 

 

Key Responsibilities:

 

Serve as the primary point of contact for HR-related customer inquiries, handling them through email, phone, and chat.

 

Efficiently manage and resolve client and employee inquiries, ensuring timely and effective issue resolution.

 

Investigate and troubleshoot client issues, identifying root causes and providing solutions, with escalation to relevant teams or management when necessary.

 

Collaborate with internal teams like sales, operations, finance, and payroll to ensure comprehensive client support and success.

 

Utilize client feedback to contribute to the continuous improvement of products and services.

 

Maintain up-to-date knowledge of the company's offerings to provide accurate and effective client guidance and support.

 

Conduct training sessions for clients on using the company's products or services, as needed.

 

Identify and escalate complex issues to higher-level support or management for efficient resolution.

 

Engage in effective stakeholder management, staying informed about departmental changes for better coordination.

 

Analyze support data and trends to identify improvement areas and strategize enhancements in the support process.

 

Keep detailed records of client interactions, issues, and resolutions within a CRM system.

 

Key Qualifications:

 

A minimum of 3 years of experience in customer service, preferably in HR or a similar field.

Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.

 

Excellent communication skills, with advanced English proficiency, prioritizing customer experience.

 

Ability to work under pressure in a dynamic, fast-paced environment in a global company setting.

 

Strong problem-solving and critical thinking skills.

 

High level of organization and attention to detail.

 

Ability to work collaboratively with cross-functional teams.

 

Cultural sensitivity to communicate effectively with a diverse client base.

 

Continuous learning mindset to keep up with industry and product developments.

 

Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.

 

 

What it's like working at Horizons

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

 

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Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

 

Our benefits and perks. Being a Horizoneer means that you get the benefit of:

 

A competitive salary

An asynchronous working environment

A "Remote-First" company environment (or Hybrid) - based on the nature of the job

The ability to work from abroad for a short period of time

Growth opportunities within the company

We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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