Digital Customer Service Advisor – Energy (Remote) – Remote, UK job id-3433
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Want a soul-sucking call centre job?
Yeah, neither do we.
We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.
⚡ It’s not always easy—but it’s worth it We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.
What you’ll do..
⚡ Making energy easy Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
💡 Solving problems like a pro Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
📞 End-to-end service via phone or email No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
🌍 Making a difference Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
🏘️ You will be home based with flexible hours whilst being part of a supportive and inspiring team
The types of people we would love to hear from are those that are..
⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
🌱 Care about the planet We’re fighting climate change, and we want people who share our passion for a greener future.
💡 Spot problems and fix them If something’s not working, you’ll be the first to figure out a better way – and make it happen
💪 Tackle tough calls head-on Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
🤝 Look out for those who need it most From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
What’s in it for you? 👀💡
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💻 Remote working & Flexible hours – 50% of working hours between 9am – 5:30pm, the other 50% flexible for you!
🚗 EV salary sacrifice – drive electric & save 💰
📈 Share options – own a little piece of the pie 🥧
🎉 Weekly ‘Family Dinner’ catch-ups
Sound like your kind of place? We want to hear from you
A bit about the role:
Location – Remote
Our need – Immediate starters
Salary – £24,900
Hours – 37.5 hours per week split over morning, evenings & weekends!
Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect –
First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.