Customer Service Team Leader job id-3463

STARTING PAY RATE £12.75/ph

YOUR ROLE IN THE TEAM? 

 

Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.

 

We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!

 

HOW WE DO IT? 

 

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

 

Other duties will include:

 

Responsible for all shop operations including opening and closing procedures

Taking and processing bets

Keeping and maintaining shop presentation standards

Ability to adapt to different situations while still staying completely customer obsessed

Play by the rules by complying with Social Responsibility duties

WHATS IN IT FOR YOU? 

 

Money Baller Reap the rewards 

Industry leading pay-rates .  Why wouldn't you get paid more to do the same job? 

Salary Increase after 6 months .  PP… Rewarding punters and employees since 1988. 

20% discount on Flutter Shares.   Get your ‘Share' of the winnings. 

Refer & Earn scheme .  Having a friend at work will make you hate your job less. 

Team Doc Healthy worker is a happy worker

Maternity & Paternity leave top up.   This is not paid babysitting. 

Company Sick Pay scheme (up to 5 weeks).   Under the weather? Grab Paddy's umbrella. 

Free eye test & discount on VDU glasses.   How would you watch sport at work otherwise? 

Birthday Day off.   Happy Birthday to you! 

Six Free counselling sessions & 24/7 EAP Telephone Support.   Even we know some benefits don't need a joke... 

Craic & Banter  Working and living your best life 

Competitions with prizes.  Who doesn't like a bit of healthy competition? 

Lifestyle and Retail discounts (WRKIT).   You don't always need a bus pass to get discounts. 

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Live sports streamed in shop.   Horse racing, football, darts, golf…. watch it all while at work. 

Big Christmas and Grand National drinks.   Who doesn't love watching their manager slide across a dancefloor? 

Head Office secondment schemes.   In case you want to know the business inside and out.

Customer Service Team Leader

Harlow, United Kingdom RET-SHO-002

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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