Agent, Customer Services (LHR)

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Description

American Airlines is seeking a Part-Time Customer Service Agent based at London Heathrow. In this role, you will support a team of Team Leaders in delivering a safe and exceptional airport experience for customers. You will be expected to have a comprehensive understanding of all customer service functions and work flexibly across various roles. The position involves extensive standing, walking, and engaging with passengers, ensuring a smooth and efficient travel experience while following instructions from Team Leaders.

As an Agent, Customer Services, you will provide a consistently high-quality customer service ensuring a seamless experience at all contact points. You will perform a range of airport-related duties and support the daily operation in areas such as check-in, gates, transfer, arrival, baggage services, and ticketing (ATAC). You will work closely with and take instructions from the Team Leader responsible for the flight, work areas, or shift. Responsibilities also include conducting relevant administrative duties such as ATAC, preflight, and post-flight departure. Representing AA by adhering to uniform standards and adopting a customer-focused approach at all times is essential. You will promote and sell AA services and products to customers, attend and complete all compulsory training within deadlines, and adhere to safe working practices. Additionally, you will carry out any other reasonable duties consistent with the role.

Requirements

To succeed in this role, applicants must possess excellent interpersonal skills and a solution-oriented approach. They should have the ability to resolve conflicts professionally within time constraints and handle a stressful environment effectively while working with minimum supervision. A strong customer focus and enjoyment of face-to-face customer interactions are essential. Candidates must be able to represent the company at all times, maintain a well-groomed appearance, and adhere to uniform standards. The role requires flexibility to work in a shift environment, including weekends, bank, and public holidays. Reliability and punctuality are crucial, along with compliance with all AA policies and procedures. Candidates must demonstrate high-standard written and verbal communication skills and possess a valid BAA airside pass. GSAT training is required, along with the willingness and ability to successfully complete all relevant training. A valid DVLA driving license is necessary, and the post holder must be willing to apply for a BAA driving license as required. Additionally, candidates should be willing and able to train and hold a valid BAA jet bridge permit if needed.

Preferred qualifications include computer knowledge, specifically Microsoft Word, Excel, and email proficiency.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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