Technical Account Manager, Enterprise Support JOB ID- 4477
Share
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Key job responsibilities
You’ll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops and other enablement sessions.
About The Team
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
Experience in design, implementation, or consulting in applications and infrastructures
Experience in IT development or implementation/consulting in the software or Internet industries
Preferred Qualifications
Experience working within software development or Internet-related industries
Experience migrating or transforming legacy customer solutions to the cloud
Experience working with AWS technologies from a dev/ops perspective
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Other Jobs You May Be Interested In
Data Entry, $35/hr, Night Job, No Degree, Remote Remote Moderator, $40/hr, College Student, Weekend Job Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Live Chat Support, $50/hr, Remote, Night Shift, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Data Entry, $45/hr, No Degree, Night Shift Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $35/hr, Remote, Evening Job, College Student Remote Customer Support, $45/hr, No Experience, Part-Time Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Customer Support, $42/hr, Remote, Evening, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Data Entry, $40/hr, Part-Time, College Student Job Data Entry, $50/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $40/hr, Remote, College Student Phone Support, $50/hr, Weekend, Remote, No Experience Remote Live Chat, $45/hr, College Student, No Experience Live Chat Support, $40/hr, Weekend, Remote, No DegreeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.