Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience JOB ID- 4437
Share
Description
Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers in Europe.
In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.
Successful candidates will have strong experience in technology development and testing with mechatronics equipment.
This position is responsible for the schedule, scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As Sr. Operations Engineer, your primary role is to own the coordination and execution of definition, installation,
commissioning, deployment, ramp up and support of the MSP products in the field. In parallel to the
execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history!
Flexible locations across the EU (Italy, Germany, Spain and France) and the UK.
Key job responsibilities
You will manage the development of project plans and technical solutions which may be defined
You will Influence internal and external partner teams and suppliers
You will own the strategical definition of the technologies and the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 75% or more
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work on continuous improvement activities to improve the projects in your space. You will spend time with your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.
About The Team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one’s lifecycle to represent Customer requirements and continues through all future changes towards the latest stage of deprecation, working backwards from Customer needs. This team will tightly partner both within MSP (with the product, development and scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc.). (2) MSP CX Deployment & Ramp-up leads on-site implementation activities providing continuity from early field-Alphas/prototypes, through Betas, and up to General Availability (GA) through the first few months of site ramp-up. (3) MSP CX Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have graduated to Production.
Basic Qualifications
Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
More than 5 years experience and strong technical background in relevant fields of automated or non-automated material handling equipment
Experience directly managing and responsible for multiple large projects
Experience in managing vendors
Proficiency with Microsoft Office products and applications
Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.)
Ability to travel upwards of 75%
Preferred Qualifications
Master’s degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
Experience in Logistics, Distribution, or Fulfillment processes
Experience in Six Sigma, Lean manufacturing or other operations engineer tools
Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
Experience with benchmarking technical equipment and metrics
Other Jobs You May Be Interested In
Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Data Entry, No Degree, $45/hr, Part-Time, Remote Job Phone Support, Remote, $40/hr, Evening/Night Shift Live Chat Support, $35/hr, Remote, No Experience Required Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Entry Level Phone Job, $42/hr, Remote, No Degree Required Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $50/hr, Weekend, No Degree, Remote Weekend Data Entry, $40/hr, Remote, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree RequiredAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.