Destination Host JOB ID- 4984
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
The purpose of the Destination Host is to create an incredible place for people to visit our client site Cabot Circus Shopping Destination. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will work as part of the Occupier and Customer team to create a community environment for everyone working in the shopping centre and embed Cabot Circus in the Bristol community as the place to be.
This role is a job share with part-time hours over the weekend to support the shopping centre across peak opening times.
Key Stakeholders
Occupiers
Customers
Hammerson (Client)
Destination Team
JLL
Local community (charities, schools, local authority, organisations, and non-retail competitive businesses)
Marketing team
JLL service partners
Core Responsibilities
Curate an inclusive community within the destination that is inviting and exciting for everyone working and visiting the shopping centre.
Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution
To be mobile, highly visible, and building relationships with the occupier brands and business, as well as visitors
To obtain feedback from the occupiers and visitors for reporting purposes in improving the experience of all stakeholders
To build and share knowledge between occupiers, creating a community atmosphere
Be the main point of contact and support for occupants of the shopping destination
Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right
Be reliable, flexible, honest and a strong advocate for the destination and always ensure you provide a consistent service
Be accountable in daily interactions with stakeholders and responsibilities, with the ability to use initiative and be self-led
Support in overseeing events on the day, including problem-solving, welcoming guests
Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity
Support the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interest
Build relationships with local charity and community groups.
Provide general administrative support to the destination Management team
Collate data and ensure accuracy while working to deadlines
Focus on People
Actively and positively engage with colleagues, occupiers, and visitors to quickly build relationships and create a community feel
Anticipate the needs of visitors to the destination and follow up to ensure that all expectations are met and where possible exceeded
Take ownership and responsibility ensuring you are working effectively and developing close relationships and managing your own time
Effective Communication
Handle all queries efficiently but effectively and supply relevant information as required and appropriate
Proactively identify and troubleshoot issues before they become a problem
The Destination Host will collaborate closely with the management team, fostering open communication through regular meetings to address challenges and opportunities creating an operating rhythm and routine
Complete a handover with colleagues and other stakeholders as required when taking time out of the business and between shifts
Be aware of relevant legislation to include health & safety and be always security conscious
Create a sense of community and fun with all colleagues
Building proactive and effective two-way relationships with the occupiers at the Destination
Own occupier communications, working with all departments and clients to ensure effective communication
Meeting with a range of representatives from each retailer within the scheme from decision-makers to store managers, to gain a confident understanding of their business performance objectives, aspirations and needs and identify opportunities to help retailers achieve these
Collection of turnover and trade information from occupiers
Oversee occupier customer feedback programmes as appropriate and use the feedback to inform strategy
Provide reporting on customer and community feedback that can be used to evolve the customer service offer within the destination
Build proactive and effective two-way relationships with stakeholders within the destination. These stakeholders will include local retailers, leisure operators, public services (such as police), local authorities, schools/ colleges/ universities, charities and such like.
Required skills
A strong communicator and interpersonal skills
Strong verbal and written communication skills
Cold-outreach experience a plus
Exceptional organisation, time management and prioritisation skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
A real specialist in retail or hospitality, having a passion and understanding of a commercial or retail space.
Ideally have an understanding of well-being programmes
Experience in an event environment would be beneficial
A passion for customer experience
Project management and business operations experience preferable
Innovative in thinking and take the initiative finding new ways of working
Work efficiently and ability to learn new systems and software
Be ambitious and commercially minded
Location:
On-site –Bristol, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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