UK Job

Application Support Specialist - Remote - The EliteJob

Application Support Specialist - Remote - The EliteJob

Job Description ABS Kids is looking for an Application Support Specialist I to join our Systems Administration team. The Application Support Specialist I position is remote, reporting to the Lead Systems Administrator, and will provide user data entry, systems support, and basic troubleshooting to our Clinical and Administrative team members. Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our patients. What would you do? User account adds, moves, and changes within business SaaS applications Provide Tier I application support to end users Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls Track and document all support requests, from receipt to resolution, within the IT ticketing systems Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs) Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors Stay current with business application use, changes, and updates Recommend expanded or improved use of business applications Create and maintain application use and support documentation Other duties as assigned Who are we looking for? 1+ years experience supporting business SaaS applications Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint) Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support Strong communication and customer service skills, both oral and written What do we offer? $17.00 - 18.00 / hour - based on qualifications Full benefits package Training on all systems Frequent feedback/ training We provide all equipment you will need Work from home Business casual work environment About Our Company ABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential - helping them learn, grow and reach incredible milestones. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally! Visit www.abskids.com to learn more about us. At ABS Kids we celebrate diversity and we thrive on it for the benefit of our employees and our community. ABS Kids is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.
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