Ticketing Executive JOB ID- 3803

About us

 

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

 

 

 

 

 

At a glance

 

A versatile and highly skilled executive specialising in IATA airline reservations & ticketing, working as part of a successful service-based team supporting home-based Travel Counsellors. Expert in airfares and equipped with exceptional geographical awareness, enabling efficient management of reservations, ticketing, amendments, reissues, and refunds. Committed to delivering top-tier service as part of a collaborative, results-driven team.

 

 

 

 

 

Main Duties and Responsibilities

 

Serving as a brand ambassador to provide professional customer service to new and existing Travel Counsellors.

Guiding Travel Counsellors in adopting innovative tools and workflows to enhance efficiency.

Actively contributing to team discussions focused on process enhancements and operational improvements.

Acting as the primary point of contact for in-house system-related queries.

Supporting Travel Counsellors in securing complex and new scheduled flight bookings

Managing and making intricate reservations with a keen eye for detail.

Providing expert advice on airlines, routes, fare types, and fare rules.

Ensuring the accurate and efficient issuance of published and consolidated tickets.

Navigating minimum ground arrangements and ticket deadlines for negotiated ITX fares.

Providing assistance with Galileo entries and technical support to GDS users.

Handling PNR-related tasks, such as name corrections, seating arrangements, APIS updates, and managing ticket time limits in line with any airline remarks.

Advising on airline schedule changes and proposing suitable alternatives.

Recalculating and amending voluntary changes in accordance with fare rules.

Utilising tools like Rapid Reprice (automated exchange)

Reissuing tickets in the case of voluntary & involuntary changes.

Building and issuing tickets for all fare types ,including group bookings.

Managing cancellations, dividing passengers, and calculating airline refunds.

Processing refunds via GDS and BSP Link while maintaining high accuracy standards.

Investigating and disputing Airline Debit Memos (ADMs) promptly and professionally by understanding airline policies.

Ensuring thorough and accurate file updates.

 

 

 

 

Skills Required

 

Advanced knowledge of Global Distribution Systems (GDS), preferably Galileo.

Extensive experience with ticketing, including fare construction, issuance, and reissue for all fare categories.

Proficiency in understanding fare rules and recalculating tickets for reissue and refunds.

Strong ability to interpret PNR history and airline remarks.

Awareness of BSP Link and its application in daily operations.

Exceptional multitasking abilities with a calm and focused approach under pressure.

Outstanding customer service and communication skills, with a patient and empathetic manner.

Ability to collaborate effectively in team settings while remaining self-reliant when needed.

Analytical problem-solver with a flexible approach to working hours and tasks.

 

 

 

 

Our benefits

 

Competitive salary + annual bonus

Flexible hybrid working

Career development opportunities

25 days holiday (increasing to 28 after 5 years)

Enhanced Maternity/Paternity pay

1 paid charity day

Company events and incentives

3x salary death in service benefit

Pension scheme

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Private Medical Insurance or Healthcare Cash Plan

Free breakfast and beverages

 

 

 

 

 

 

Inclusive recruitment statement

 

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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