Customer Support - Trainee job id-3480

Description

• Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.

• Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.

• Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.

• Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.

• Monitor user adoption and clients KPI adherence across the platform.

• Proactively engage users through review meetings to drive product adoption & driver value.

• Continuously strive to enhance the client experience by identifying opportunities for process improvements.

• Implement strategies for enhancing user engagement and satisfaction.

• Foster a positive user experience by providing timely and effective support.

• Configure user accounts in the system based on individual requirements.

• Ensure accurate and seamless onboarding processes for new users.

• Collaborate with cross-functional teams to address user configuration needs.

• Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding.

• Conduct comprehensive user training sessions via phone calls and emails.

• Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.

• Respond promptly to user inquiries, providing clear and concise guidance.

• Monitor user adoption levels and identify areas for improvement.

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• Generate reports on user engagement, identifying gaps and proposing solutions.

• Collaborate with internal teams to implement strategies for improving user adoption.

• Maintain accurate and detailed records of client interactions and inquiries.

• Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements.

• Stay updated on product updates, industry trends, and best practices to provide informed assistance and support to clients.

• Foster good relations with customers to maintain product ratings and referral for new clients.

• Identify growth opportunities for further digitalisation at existing clients.

 

 Requirements

• Bachelor's degree in engineering, business administration, logistics, supply chain management, or a related field preferred.

• Good in Excel and/or Presentation.

• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.

• Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.

• Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.

• Willingness to work flexible hours as needed to support client business needs.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
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  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
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  • What are you passionate about?
  • What motivates you?
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  • How do you like to be managed?
  • Do you consider yourself successful?
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  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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