Customer Support Executive/Live Chat Support JOB ID- 3782

Manchester (Hybrid, up to 2 days WFH) | £25k

 

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

 

Role requirements

 

You must have commercial experience in either a live chat/web chat or IT Support role, with a keen interest in technology

 

You have a passion for technology and websites and an enthusiasm for developing this knowledge even further

 

You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem

 

You’re a self-starter who can take initiative where required

 

You’ll have outstanding communication skills, both written and verbal

 

You’re highly organised and experienced at time management and prioritisation

 

You’re calm and collected under pressure whilst keeping a happy and positive mindset

 

Here’s what you can expect to be working on as a Live Chat Support Specialist at Street Group

 

Becoming an expert on the platform: Street.co.uk

 

Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call

 

Be able to make the call of when to escalate more complex tasks to our Street Engineering teams

 

Proactively ensuring customers understand and are making the most of the latest product updates/releases

 

Responding to any system bugs reported by the client and escalating this to the development team where necessary

 

Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team

 

Who are Street Group?

 

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

 

Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent’s job. Street.co.uk launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. With its beautiful design and user-friendly interface, Street.co.uk is dedicated to the singular goal of delivering an incredible customer experience.

 

Why join Street Group?

 

Hybrid-working - you can work from home up to 3 days per week

? Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)

Joining a culture that supports your development and encourages growth

£500 yearly L&D budget for your career development

Your birthday on us - we pay, you stay away

‘Give something back’ - 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay

Mental health & well-being support via Health Assured

Regular well-being initiatives

Flexible working hours

Public transport season ticket loans

Paid menopause leave

Holiday buying scheme

Joining a new team in an exciting business with huge ambition

Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

? A chance to work on cutting-edge technology

Comfortable, relaxed office space - office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off-sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme

Feel good about sustainability - we're a climate-positive company!

 

Salary

 

£25,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

 

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We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

 

Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager interview & an in-person live chat task > Final interview.

 

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
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  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
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  • How would your boss and coworkers describe you?
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  • Are you planning on having children?
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  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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