Customer Services Advisor job id- 3586

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.

 

Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.

 

About you…

You are a catalyst for change, passionate about improving services and enhancing customer interactions. You thrive on using technology to streamline processes and provide better information for both customers and the organisation. With a strong focus on customer support, you are committed to managing interactions, offering advice, and ensuring service requests and enquiries are handled effectively.

 

About the team…

You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.

 

While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.

 

Key responsibilities

provide a first point of contact for customers contacting the Council, managing service requests, and providing information to support customer enquiries.

deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.

continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.

use various communication channels to support customer interactions, including phone, email, web chat, social media, and face to face.

Our benefits…

25 days* increasing to 28 days* after 3 years’ continuous service.

The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.

Hybrid working opportunities to support your wellbeing and work-life balance.

Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).

An inclusive and social working environment with a variety of staff networks.

Local government pension scheme.

Life insurance cover (linked to the pension scheme)

Enhanced maternity, paternity, adoption and fostering leave.

Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)

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Career development through internal and external training opportunities.

A great office location next to travel links and Bracknell Forest’s thriving town centre.

Employee Assistance Programme (EAP) to support your health and wellbeing.

Sports and Social Club.

Staff dental and health plans.

Discounted leisure centre and gym membership.

Supermarket discount.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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