American express remote jobs virtual customer care assistant - The Uwit Job id-3023

Job Description
Are you passionate about customer service and ready to embrace the future of remote work? American Express is seeking a Virtual Customer Care Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, ensuring they receive unparalleled support and assistance.

Responsibilities:

Customer Interaction: Engage with customers via virtual channels, including chat, email, and phone, addressing inquiries, resolving issues, and providing information about American Express products and services.

Problem Resolution: Demonstrate problem-solving skills to address customer concerns promptly and effectively, ensuring a positive and seamless experience.

Product Knowledge: Stay up-to-date on American Express products, services, and policies to provide accurate information and assistance.

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Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions.

Collaboration: Collaborate with cross-functional teams to escalate and resolve complex customer issues.

Required Skills:

Exceptional Communication Skills: Fluent in English with excellent written and verbal communication skills.

Customer Focus: A passion for delivering outstanding customer service and ensuring customer satisfaction.

Adaptability: Ability to thrive in a dynamic, remote work environment and adapt to changing business needs.

Problem-Solving: Strong analytical and problem-solving skills to address customer issues effectively.

Technical Proficiency: Comfortable using virtual communication tools and a basic understanding of customer relationship management (CRM) systems.

How to Apply: If you are ready to contribute to the success of a globally recognized company and make a difference in the lives of our customers, please submit your resume and cover letter through our career portal here.

American Express is an equal opportunity employer, and we welcome candidates from diverse backgrounds to join our inclusive team. Join us in shaping the future of customer care!

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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