Amazon Remote Customer Service Jobs No Experience in UK id-1047

"Job Description INFOSYS is a leading global technology services and consulting company that enables clients in more than 50 countries to navigate their digital transformation. With over 200,000 employees worldwide, INFOSYS is committed to delivering innovative solutions and exceptional service to its clients. Position Overview INFOSYS is seeking a skilled and motivated Process Executive to join our team. As a Process Executive, you will play a crucial role in providing L1 Service Desk Technical Support to our European client located in Bellandur, Bangalore. You will be responsible for handling voice and chat interactions, troubleshooting technical issues, and ensuring excellent customer service. This is a full-time position with a 24/7 weekly shift roaster and 6 days of work per week.

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Key Responsibilities Provide L1 Service Desk Technical Support through voice and chat channels, adhering to JL2A & JL3A standards. Handle technical issues related to VPN, BSOD, Bit locker, MS Teams, password reset, Active Directory, printers, Outlook/webmail, add-ins, PST/DST, BIOS, drivers, and installations. Execute troubleshooting procedures and guide customers in resolving technical problems effectively. Demonstrate knowledge of the Ping command and utilize it to diagnose network connectivity issues. Understand the difference between service requests and incidents and handle them accordingly. Maintain awareness of SLAs (Service Level Agreements) and metrics associated with the role. Requirements and Qualifications Bachelor's degree or equivalent educational qualification. Experience in a customer service role, preferably in a technical support environment. Proficiency in English language, both verbal and written. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Familiarity with customer service tools and technologies. Ability to work in a fast-paced, 24/7 work environment. Willingness to adapt to shifting priorities and handle multiple tasks simultaneously. If you are a dedicated professional with a passion for technology and delivering exceptional customer service, we invite you to join our team at INFOSYS as a Process Executive. Apply now and take the first step towards an exciting career opportunity. Note: Only shortlisted candidates will be contacted. INFOSYS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees."
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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