Mac Expert(At Home), Retail Customer Care - UK Jobs

Job Description At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! The Worldwide Apple Online Store Sales team is looking for motivated and tech-savvy individuals who want to offer Apple customers an unparalleled customer sales experience over the phone. Key Responsibilities: Product Knowledge: You will learn about Apple Products and become a specialist on product features and related accessories. Consultative Sales: Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model. Stay Informed: Understand how to use multiple sources of information to stay current on product, policies, and technology changes. Order Management: Set the customers expectations after they have placed their order, e.g., "what happens next" to ensure a favorable end-to-end purchasing experience. Sales Orders: Enter new sales orders into the appropriate system(s) where appropriate. Customer Relationships: Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement. Sales Goals: Achieve sales goals set out by the business while providing an excellent customer experience. Requirements and Qualifications: Key Qualifications: Confident with asking for the sale. Previous record of hitting targets in a sales environment. Function well in a dynamic, performance-based call center environment where calls are monitored, recorded, and assessed. Customer-focused, shrewd, alert individual. Consultancy and solutions-focused. Comfortable working in an ambiguous environment. Previous exposure in a customer-facing environment. Experience with both Mac and PC. Ability to translate ?tech speak? into everyday, understandable terms. Strong communication skills, both verbal and written. Ability to maintain a positive outlook in a fast-paced work environment. Possess a drive for results, demonstrates a degree of drive and determination. Adaptive and flexible to changing technologies, processes, and environments. Ability to work autonomously. Complex problem-solving abilities. Typing speed should be above 40 WPM. Additional Requirements: Working Location: Work from home, in Guangzhou is a must. Private and quiet working space, an ergonomic chair & a desk. Suitable network speed. Customer service or sales working background is highly preferred. Fluent in Mandarin, English, Cantonese. Equal Opportunity Employer: Apple is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
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  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
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  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
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  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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