American express virtual customer care professional - UK Jobs

Job Description American Express is a globally recognized leader in financial services, providing individuals and businesses with innovative solutions for their financial needs. With a rich history spanning over 170 years, American Express is known for its commitment to customer service, integrity, and continuous innovation. Position Overview:Are you passionate about delivering exceptional customer experiences? Are you looking for a dynamic work-from-home opportunity with a prestigious company? American Express is seeking Virtual Customer Care Professionals to join our dedicated team. As a Virtual Customer Care Professional, you will play a vital role in providing top-tier customer service and support to our valued cardmembers. Key Responsibilities: Respond to customer inquiries and resolve issues via phone, email, or chat in a professional and efficient manner. Assist cardmembers with account-related questions, transaction inquiries, and payment processing. Identify opportunities to enhance the customer experience and provide proactive solutions. Collaborate with cross-functional teams to address complex customer concerns. Maintain a strong understanding of American Express products and services to effectively address customer needs. Meet or exceed performance metrics related to customer satisfaction, response times, and issue resolution. Adhere to company policies and procedures to ensure compliance and data security. Required Skills: Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-centric mindset. Ability to work independently and thrive in a remote work environment. Proficiency in using computer systems and navigating multiple applications simultaneously. Flexibility to work various shifts, including evenings, weekends, and holidays. Prior customer service experience is a plus but not required. Why American Express:At American Express, we believe our success is driven by our people. We offer a competitive compensation package, including base salary and performance-based incentives. In addition to the financial rewards, you'll have the opportunity to work with a diverse and inclusive team, access to world-class training and development programs, and the chance to grow your career within a renowned global organization. If you are a customer-focused individual who is eager to make a difference, we invite you to apply for the Virtual Customer Care Professional role at American Express. Join us in delivering outstanding service and building lasting customer relationships. American Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristic protected by law.
Back to blog

About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

Related Posts