UK - Front Line Client Experience Representative (live chats/phones) id-3409

About the job

Are you passionate about travel and dedicated to delivering exceptional customer experiences? Project Expedition, a vibrant and rapidly growing travel and tourism startup, is on the lookout for a dynamic addition to our Front-Line Client Experience team!

About Us

At Project Expedition, we're not just about booking travel; we're about creating unforgettable experiences. Our platform connects adventurers with the best tours and activities worldwide, and our mission is to provide industry-leading service and support at every step of the journey.

Role Overview:

As a member of our Front Line Client Experience team, you'll be at the heart of our customer engagement efforts. Your mission? To delight our clients with prompt, friendly, and expert support, ensuring every interaction leaves a lasting impression.

Responsibilities include:

  • Engage with clients and customers via live chat and inbound phone calls, delivering personalized assistance and solutions (this will expand to include support tickets/emails at a later time).
  • Handling a diverse range of inquiries, from tour details and destination advice to real-time troubleshooting and issue resolution.
  • Impress clients with your responsiveness, professionalism, and proactive problem-solving skills.
  • Collaborate with the team to identify opportunities for enhancing the overall customer experience and driving continuous improvement.

The ideal candidate:

  • Thrives in a fast-paced environment, with a knack for juggling multiple tasks and priorities.
  • Enjoys the challenge of problem-solving and goes above and beyond to exceed client expectations.
  • Has a keen eye for detail and a passion for delivering flawless service.
  • Possesses strong attention to detail.
  • Is fluent in written and spoken English.
  • Embraces remote work and thrives as part of a supportive and collaborative team, even in a fully remote setting.

Role details/hours:
This is a full-time role with a commitment of 42.5 hours per week (9.5 hour days with 1 hour break for lunch), spread across 5 days on our 100% remote team. We're looking for someone available to support our team during the following hours:

Benefits include:

  • Annual Company Bonus ($3k USD based on targets)
  • 28 days of leave (20 days PTO & 8 Bank Holidays)
  • Annual work from home budget $500
  • Annual training budget of $250
  • Annual Project Expedition Tour Credits of $750
  • Employee discounts on thousands of tours and activities

Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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