Support Ops Specialist with Spanish - Amazon - The Board Jobs id-1206

Job Description Please note this role is available only in Amazon corporate offices in Bratislava, Slovakia and as such, will require relocation. We can offer a relocation incentive of 1000€ as per eligibility. Amazon is seeking highly motivated Investigation Specialists for its Fulfillment by Amazon’s (FBA) Support Operations team in Bratislava. FBA is a growing bUKiness built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and CUKtomer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their bUKiness. FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long-term vision is that cUKtomers can order and receive a sellers’ product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Key job responsibilities - Running investigations and manual research on reimbursement requests related to losses occurred during FBA processes following SOPs to determine an accurate seller-facing decision. - Leveraging appropriate operational tools to deep dive and demonstrating expertise in handling end-to-end processes and related tools. - Communicating effectively internally with respective teams and externally with seller sharing the outcomes of the investigations (email/ticketing only, no phones, in two languages). - Analyzing data and then applying critical thinking to make judgment; may UKe SQL queries. - Escalating when actions needed deviate from defined SOPs. - May identify process improvement opportunities (enhancements and pain points) at process/ function level. - May be involved in testing new tools/processes and recommending improvements. - Success is determined by achieving productivity, quality, accuracy, and utilization metrics. We are open to hiring candidates to work out of one of the following locations: Barcelona, ESP | Madrid, ESP BASIC QUALIFICATIONS - Please note this role is available only in Amazon corporate offices in Bratislava, Slovakia and as such, will require relocation. - Fluent English and intermediate Spanish - Experience with Microsoft Office, including Outlook, Word, and Excel

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PREFERRED QUALIFICATIONS - Excellent communication and comprehension skills - Exceptional analytical and data gathering skills - Experience in a production environment and proven track record of achieving productivity and quality targets. - PrevioUK experience in a contact center environment. - Experience in problem solving, including the ability to recognize non-obvioUK patterns. - Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines. - A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment. - Demonstrated positive, results oriented attitude. - Excellent team player capable of learning and sharing knowledge in a team environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy to know more about how we collect, UKe and transfer the personal data of our candidates.
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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