Sales and Customer support Part-Time (Remote out of hours incentive) JOB ID- 4037
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Description
Join Our Growing Team
MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol, we are expanding while remaining focused on delivering outstanding customer service. If you're looking to make a significant impact in a thriving business, this is the perfect opportunity for you.
Role Overview:
We are looking for sales representatives who are highly organised, proactive, and focused on customer service. This position is essential for the efficient functioning of our operations and scalability, and you will play a vital role in converting key sales inquiries and scheduling engineering jobs..
Vision
Enhancing lives through outstanding electrical services.
Flexible Working patterns
We’re looking for teams to cover 7 days 8 AM to 9 PM.
Office, Hybrid or Remote.
Core hours 10-2pm Monday to Friday for Part time availability
Outstanding out of hours commission incentives
Key Responsibilities:
1. Support the Management Team in successfully implementing the Company's vision and delivering exceptional services.
2. Collaborate and contribute within high-performing teams.
3. Aid in the proactive development and service delivery that meets world-class standards.
4. Positively impact the realisation of the Company's vision, mission, and operational strategy.
5. Be a driving force for change, communication, continuous improvement, and empowerment, ensuring the motivation and loyalty of colleagues.
6. Engage in ongoing reviews, enhancements, and optimisations of working standards for greater effectiveness and efficiency.
Specific Roles:
1. Answer incoming calls and inbox enquiries with promptness and courtesy.
2. Guide customers on the best range of services to meet their needs.
3. Conduct outbound calls to gather feedback from customers after project completion.
4. Swiftly respond to email inquiries, including those from Check-a-trade and Google.
5. Keep customers updated on the status of their jobs.
6. Diligently log all new inquiries and service requests in the company systems.
7. Schedule new jobs immediately within suitable time slots for engineers.
8. Prepare and organise weekly schedules for engineers.
9. Collaborate with field engineers to deliver outstanding services.
10. Plan, coordinate, and conduct onboarding for newly appointed staff.
11. Ensure that feedback questionnaires are filled out in real-time.
Generic Roles:
1. Represent the Company with external customers and partners as needed, under the direction of your line manager.
2. Meet or exceed agreed targets and key performance indicators across all responsibilities.
3. Comply with Company policies, especially regarding equality, diversity, and General Data Protection Regulation (GDPR).
4. Observe the Company Health and Safety policies and procedures.
5. Serve as a role model by upholding Company values and corporate management standards.
6. Pursue personal development through training activities while assessing your own performance and that of your team.
7. Take on additional duties that align with the key responsibilities of the position, as directed by your line manager.
Core Values
We prioritise our clients. Our mission is to enhance the lives of our clients and employees
by adhering to our core values:
- Empathy: Understanding others' perspectives and treating them as we wish to be treated.
- Honesty: Communicating with clarity and transparency, owning our mistakes, and striving for improvement.
- Trust: Managing realistic timelines and effectively communicating situations while delivering services & projects efficiently.
- Professionalism: Providing high-quality workmanship on time, with respect, legality, and efficiency.
Requirements
Systematic approach
Motivated and driven
Goal-oriented
Highly organised with exceptional time management and scheduling skills.
Friendly, positive, and outgoing, exhibiting outstanding verbal and written communication abilities.
Strong capacity to perform well under pressure and handle multiple priorities.
Proactive and self-driven, with a commitment to providing excellent customer service.
Strong enthusiasm for contributing to the business's growth and success.
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Keen attention to detail with an aptitude for identifying inefficiencies and areas that need improvement.
Resilient, capable of remaining calm and effective in challenging situations.
Benefits
What We Offer in Return:
A competitive salary of £15,000
Big out of hours incentive.
There are opportunities for career advancement within the company.
Pension scheme to support your future.
Wellbeing initiatives and a gym membership to support a healthy work-life balance.
Team fun days and social events.
20 days of holiday plus bank holidays (pro-rata).
Additional Information:
Free on-site parking and company medical insurance.
Commission pay and additional performance-related incentives.