Apple Support College Program At Home Advisor - University of North Carolina at Wilmington - The Board Job id-1410

Job Description At Apple, we believe that dedication, a lively environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers! Building this environment starts with you! Role Overview:As an Apple Support College Advisor, you play a pivotal role in supporting a wide range of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. You will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. This is an opportunity to join a dynamic team and become the go-to expert for our customers. Key Responsibilities Customer-Centric Support: Passion for customer service and ownership of the customer experience, including comprehensive issue resolution. Adaptability: Approach opportunities flexibly and with good judgment. High Standards: Model high standards and demonstrate quality, honesty, and accountability. Resilience: Able to navigate difficult conversations and display resilience after challenging situations. Effective Communication: Potential to effectively tailor communication and style to differing audiences. Independent Work: Able to self-manage and work independently in a fast-paced, constantly changing environment. Collaboration: Thrive on a team where expertise is shared, and feedback is welcome. Time Management: Effective time management, including the ability to multitask, organize, and prioritize. Technical Proficiency: Able to research and grasp technical information across multiple tools while respecting customer privacy. Tech Savvy: iOS, Smartphone, Tablet, PC, or Mac experience. Eager Learner: Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges. Inclusion and Diversity: Makes space to listen, learn, and amplify diverse perspectives and experiences. Requirements and Qualifications Training: Available to attend nine weeks of required part-time virtual training on a fixed schedule that includes weekends (summer training schedules may vary). Work Hours: Flexible to work three to four-hour shifts during the week between 4:00 p.m. CST and 10:30 p.m. CST, and one eight-hour shift on the weekend, primarily Saturdays, between 7:00 a.m. CST and 10:30 p.m. CST, including holidays. Schedule Flexibility: Able to flex up or down in weekly hours when school is not in session based on business needs. Assessment and Background Check: Successful completion of a pre-employment assessment and background check. Typing Speed: Able to meet a minimum typing speed of 40 WPM while talking with customers. Workspace: A quiet workspace, ergonomic chair, and desk. Internet Connection: A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency. Wireless connection to Apple equipment is not allowed. Benefits Competitive pay. Great benefits. Eligibility to participate in our company stock plan. Time off. Employee discount. Dedicated resources to support your ongoing growth and career development. Inclusion and Diversity At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.

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Equal Opportunity Employer Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics. We do not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. E-Verify Program Apple participates in the E-Verify program in certain locations, as required by law. Accessibility Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We maintain a drug-free workplace. Join us at Apple and be part of a team that's changing the world—one customer at a time. Your passion for technology and dedication to customer satisfaction can make a real difference. Apply today!
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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